Introduction
At Online Mens Clinic (operated by PharmaRx Ltd), your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website, services, and products. By using our website, you agree to the terms of this Privacy Policy.
Pharmarx Ltd, trading as Cloud Pharmacy, is the licensed dispensing pharmacy for Online Mens Clinic. This Privacy Policy covers all aspects of data protection, including data sharing between Online Mens Clinic and Cloud Pharmacy, to ensure compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
For the purpose of the Data Protection Act 1998 or any other applicable legislation (the “Act”), the data controller is Pharmarx Ltd, a company registered in Scotland, United Kingdom with the company number SC561117, and our registered office at 3 Houston Interchange Business Park, Livingston, EH54 5DW, United Kingdom.
This Privacy Policy shall be governed by and construed in accordance with the laws of England, Scotland, Wales and Northern Ireland (United Kingdom). Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
This policy applies to the following domains:
- onlinemensclinic.co.uk
- cloudpharmacy.co.uk
1. Data Controller and Data Processor
PharmaRx Ltd acts as both the Data Controller and Data Processor for Online Mens Clinic and Cloud Pharmacy. This means:
- Online Mens Clinic is responsible for collecting and processing your data through its website.
- Cloud Pharmacy (PharmaRx Ltd) dispenses your medication based on prescriptions provided through Online Mens Clinic.
Contact Information:
- PharmaRx Ltd
- Registered Address: 3 Houston Interchange Business Park, Livingston, West Lothian, EH54 5DW
- Pharmacy Registration Number: [Insert Number]
- Email: hi@onlinemensclinic.co.uk
- Telephone: 01506 901 275
2. Data We Collect
We collect personal data to provide you with safe, efficient, and professional services. The types of data we collect include:
a) Personal Identification Data:
- Full name
- Date of birth
- Address (billing and delivery)
- Email address
- Phone number
b) Medical Information:
- Medical history
- Current medications
- Allergies
- Consultation responses
- Prescriptions issued
c) Payment Information:
- Credit/debit card details (processed securely through third-party payment providers)
d) Technical Information:
- IP address
- Browser type and version
- Device information
- Cookies (see Section 9)
3. How We Use Your Data
We use your data for the following purposes:
a) Providing Our Services:
- Processing your medical consultation responses.
- Issuing prescriptions by qualified prescribers.
- Dispensing medication via Cloud Pharmacy.
- Delivering medication to your specified address.
b) Compliance and Safety:
- Ensuring compliance with legal and regulatory obligations, including those set by the General Pharmaceutical Council (GPhC).
- Monitoring and preventing fraudulent activity.
- Reporting adverse reactions or incidents to regulatory bodies if required.
c) Customer Support:
- Responding to your inquiries and resolving complaints.
d) Marketing and Analytics:
- Sending you promotional emails or text messages with your consent.
- Using Google Analytics and Meta tools to improve user experience and track website performance.
- Running targeted advertisements through Meta and Google Ads.
- You may opt-out of marketing communications at any time.
4. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
- Consent: Where you have explicitly consented to the processing of your personal data, such as when completing an online consultation.
- Contractual Necessity: To fulfill our contract with you, including the provision of prescriptions and medication.
- Legal Obligation: To comply with UK laws, such as pharmacy regulations and tax reporting.
- Legitimate Interests: To improve our services, ensure safety, and prevent fraud.
5. Data Sharing
Your data may be shared with the following parties:
a) Internal Sharing:
- Data collected via Online Mens Clinic is shared with Cloud Pharmacy for dispensing purposes.
b) Third-Party Service Providers:
- Payment processors (e.g., Molliepay)
- Delivery services (e.g., Royal Mail, DPD)
- IT service providers for website and data hosting
- Identity verification providers (e.g., LexisNexis for automated background ID checks)
- Google and Meta for analytics and marketing purposes
c) Regulatory Bodies:
- General Pharmaceutical Council (GPhC)
d) Legal Authorities:
- If required by law or to enforce our terms of service.
6. Data Retention
We retain your data for as long as necessary to:
- Provide our services.
- Comply with legal and regulatory requirements.
- Resolve disputes.
- Enforce our agreements.
Retention Periods:
- Medical records: 2 years from the last interaction.
- Payment data: Retained as required by financial regulations.
- Cookies: Retention periods are specified in our Cookie Policy.
7. Data Security
We employ industry-standard security measures to protect your data, including:
- Data encryption (SSL/TLS) during transmission.
- Secure storage of medical records and payment details.
- Restricted access to personal data on a need-to-know basis.
- Two-Factor Authentication (2FA) for system access.
Despite our efforts, no security system is impenetrable. By using our services, you acknowledge that we cannot guarantee absolute data security.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of your data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data (subject to legal obligations).
- Restriction: Restrict the processing of your data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for specific purposes.
- Withdraw Consent: Withdraw your consent at any time.
To exercise your rights, contact us at: hi@onlinemensclinic.co.uk
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies collect:
- Session data
- Preferences
- Analytics data (via Google Analytics)
- Tracking data (via Meta Pixels for marketing purposes)
You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.
10. International Data Transfers
We store and process your data within the UK and the European Economic Area (EEA). If data is transferred outside these regions, we ensure equivalent levels of protection under applicable data protection laws.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be communicated via our website. Your continued use of our services constitutes acceptance of the revised policy.
13. Complaints
If you believe your data has been mishandled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Contact Details:
- Website: https://ico.org.uk
- Telephone: 0303 123 1113
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: hi@onlinemensclinic.co.uk
- Phone: 01506 901 275
- Address: 3 Houston Interchange Business Park, Livingston, West Lothian, EH54 5DW
By using Online Mens Clinic (onlinemensclinic.co.uk) and Cloud Pharmacy (cloudpharmacy.co.uk) services, you confirm that you have read and understood this Privacy Policy.
Cookies Policy for Online Mens Clinic
Introduction
At Online Mens Clinic (operated by PharmaRx Ltd) and Cloud Pharmacy, we use cookies and similar tracking technologies to enhance your experience on our websites. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.
By using our websites (onlinemensclinic.co.uk and cloudpharmacy.co.uk), you agree to the use of cookies in accordance with this policy, unless you disable them in your browser settings.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to website owners for analysis and improvement.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies:
- To enable the core functionality of our websites, such as navigation and secure areas.
- These cookies are necessary for the operation of our websites and cannot be disabled.
- Performance and Analytics Cookies:
- To collect information about how you interact with our websites.
- This data helps us improve website functionality, identify errors, and understand user behavior.
- Examples of tools we use include Google Analytics.
- Advertising and Marketing Cookies:
- To deliver tailored advertisements across platforms, including Meta (Facebook), Google Ads, and others.
- These cookies track user activity across websites and help us measure the effectiveness of our campaigns.
- Functionality Cookies:
- To remember your preferences, such as language settings or login details, for a personalised experience.
- Social Media Cookies:
- To allow you to share content directly on social media platforms, such as Facebook or Instagram.
- These cookies are set by third-party providers.
3. Types of Cookies We Use
a) First-Party Cookies:
- These cookies are set directly by onlinemensclinic.co.uk or cloudpharmacy.co.uk and are used for essential functionality.
b) Third-Party Cookies:
- These cookies are set by external providers to perform tasks such as analytics, advertising, and social media integration.
Examples of third-party services we use include:
- Google Analytics
- Meta (Facebook) Pixel
- Google Ads
- Stripe/Molliepay (for secure payment processing)
4. Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our websites.
To manage cookies:
- Visit your browser’s settings (e.g., Chrome, Firefox, Safari, Edge) and look for the “Privacy” or “Cookies” section.
- Alternatively, use third-party tools such as YourOnlineChoices to manage preferences for advertising cookies.
5. Cookies Retention Periods
The retention period for cookies depends on their type:
- Session Cookies: These are temporary and are deleted when you close your browser.
- Persistent Cookies: These remain on your device until they expire or are manually deleted.
Specific retention periods for cookies are outlined in our Privacy Policy.
6. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, regulations, or our practices. Any updates will be published on our websites (onlinemensclinic.co.uk and cloudpharmacy.co.uk).
7. Contact Us
If you have any questions or concerns about our use of cookies, please contact us:
- Email: hi@onlinemensclinic.co.uk
- Phone: 01506 901 275
- Address: 3 Houston Interchange Business Park, Livingston, West Lothian, EH54 5DW
By continuing to use our websites, you agree to the use of cookies as outlined in this Cookies Policy.